Refund Policy
At AVM Labs USA, due to the nature of our products, all sales are generally final.
Refund Eligibility
Refunds are only considered in limited cases, such as confirmed damaged items, incorrect items shipped, or order processing errors.
Non-Refundable Items
Products intended for laboratory research use only are non-refundable once shipped, unless a verified issue is reported.
Reporting a Problem
If there is a problem with your order, you must contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos if applicable.
Review Process
Approved refund requests may result in a replacement, store credit, or refund, depending on the specific situation.
Shipping Costs
Shipping charges are generally non-refundable unless the issue was caused by our error.
Contact
For refund-related questions, please contact us through our website contact form or support email.info@avmlabsusa.com
